Refund & Cancellation Policy

Cancel before your 7-day trial ends and you are not charged. If you don't cancel, it automatically becomes the paid monthly plan, at the price and billing frequency shown before checkout.

You can cancel anytime via Manage subscription. Cancelling stops future renewals, and you normally keep Plus until the current paid period ends. Cancelling does not automatically refund you, but it never removes your legal rights.

Subscriptions sometimes renew by accident. If you contact us within 24 hours of an accidental renewal, we will generally approve a full refund — no long explanation needed.

• Requests may be checked to prevent misuse.
• Missed the 24 hours? Ask anyway — later requests are still considered fairly and are not rejected just because the window has passed.
• Stripe may keep its processing fee, but AtlantisHUB generally covers that cost. We do not routinely deduct fees from refunds.

This voluntary policy never limits or replaces mandatory consumer rights, including withdrawal rights, rights for faulty digital services and remedies for services that aren't supplied correctly. Eligible EU consumers may have a 14-day right of withdrawal, under the rules for digital services. The free trial does not remove these rights.

If major Plus features stop working or don't work as advertised, you may get help, a subscription extension, or a partial or full refund. We consider reasonable requests even when the cause is a third-party service such as Dark War: Survival. Mandatory legal remedies always apply.

If you were charged twice or incorrectly, we will investigate and fix it. Where a full refund is appropriate or legally required, you get the full amount with no fees deducted.

Approved refunds go back through Stripe to your original payment method and usually appear within 5–10 business days after being issued. Your bank may take longer, and some refunds show up as a reversal of the original charge instead of a separate credit. We always meet legal refund deadlines.

Email support@atlantisdws.com with your AtlantisHUB username, the approximate payment date and, if you like, a short explanation. We review every request fairly and aim to resolve it quickly.

We will never ask for your full card number, passwords, Dark War login details or other credentials.