Dark War FAQ

Dear Survivor, Because global exchange rates and app store rules have changed, we've noticed that Pack prices are different across platforms in some countries and regions. To make Pack prices the same across all platforms within the same country or region, and to give all Survivors a more consistent and clear pricing experience, we plan to change Pack prices in specific countries and regions on July 22, 2026. These changes will affect the following countries and regions: South Korea, Japan, United Kingdom, Turkey, Canada, Australia, Indonesia, India, Singapore, Malaysia, Mexico, Brazil, the Philippines, Switzerland, Romania, Israel, Czech Republic, Hungary, Norway, New Zealand, Bulgaria, South Africa, Chile, Peru, Colombia, Pakistan, Kazakhstan, Hong Kong, Taiwan. Please note: - After this change, the prices of some Packs in different countries/regions might go up or down. However, the items inside the Packs will stay the same. - For the final prices, please check the Pack prices shown in the game. We know this change might affect your game experience, and we are truly sorry for any trouble it might cause. Thank you for your continued understanding and support! 「Dark War」Team

Top-left picture - Settings - General - VIP Icon

1. Join a group 2. A group leader (R5) or officer (R4) must declare war on the Territory 3. There must be a connected Territory already owned when war is declared

The 'declared war' status will stay, but you won't be able to attack. You need to be next to a Territory to attack it.

You can change the bound email yourself in the game. Steps are as follows: 1. Tap the avatar in the upper-left corner of the main screen to enter the Personal Info screen 2. Tap the "Account" option 3. In the account info pop-up, find the email address field and tap the change icon on the right 4. Follow the system prompts to enter the new email and complete the email change 5.If the account value is too high, Customer Support must verify information before rebinding a new email Reminder: After each email binding change, a 90-day cooldown starts. You can change the bound email again only after the cooldown ends.

If you cannot log in to your original account because your device was lost, please prepare the following information and contact human Customer Support for account verification: 【Required information】 ① Your in-game nickname ② Email address to bind ③ Character server ④ At least 1 recharge order screenshot (crucial for account recovery) ⑤ Approximate account registration time 【Optional additional information】(the more you provide, the faster verification will be) ① Character ID to recover ② Name of the Alliance the account previously belonged to ③ Previously used avatars (provide as many as possible) ④ Account registration location ⑤ Last login time ⑥ Device model and platform used at registration Reminder: The more complete the information, the higher the success rate of account recovery. Due to account security verification rules, we cannot guarantee that the account can be recovered. Please provide information as completely as possible so we can handle it for you as soon as possible.

If you cannot receive the email verification code, please troubleshoot as follows: 1. Check mail categories: Please first check the "Spam", "Advertising", and "Promotions" folders in your email to confirm whether the verification email was misclassified by the system. 2. Try getting it again: Wait briefly, then tap the get verification code button again and try the operation once more. 3. Change network environment: If there is no response after entering the verification code or it says invalid, switch Wi-Fi / mobile data and try again. 4. Advanced solutions: ① iOS users: We recommend binding your game account to GameCenter and entering the game through third-party login to avoid email verification issues. ② Android users: We recommend changing to an email that can be used normally for binding. After changing it, you can receive verification codes and log in normally. If you need to contact Customer Support to change the binding, we recommend preparing the following materials first so Customer Support can respond faster~ - Reason for changing binding - Original email address - New email address you want to change to - Screenshot of the in-game personal screen - Screenshots of the order numbers for the most recent five orders

【What is Dawn Badge?】 Dawn Badge is a virtual item in the game. It can be purchased directly in the game and used immediately after purchase. For your reference: 1 USD = 100 Dawn Badges. 【Payment methods under Dawn Badge mode】 In Dawn Badge exclusive mode, you can still pay with Google Play balance or Apple Gift Card. You need to first purchase Dawn Badges through the in-game shop with your Google/Apple account, then use Dawn Badges to purchase in-game packs. This process is convenient and efficient, ensuring that you can continue using your preferred payment method without any impact. 【Differences between Dawn Badge purchase channels】 1. In-game recharge: If you have enough Dawn Badges, you can directly purchase in-game packs; if you need to add Dawn Badges, you can recharge directly in the game, and the system will automatically complete the pack purchase. The process is convenient. 2. Dawn Badge Shop recharge: Purchasing Dawn Badges from the official Dawn Badge Shop can grant more rewards and participation in official recharge events. Please note: In-game purchases and Dawn Badge Shop events are two separate participation channels. Dawn Badge Shop events can only be joined through the designated official website entry, so Dawn Badges purchased in-game usually do not count toward Dawn Badge Shop event progress. If you want to obtain extra rewards from Dawn Badge Shop, please go to Dawn Badge Shop (https://store.last-z.com/#/order) to recharge Dawn Badges.

【Official Website】 We are pleased to introduce our official website --- https://darkwar-survival.com/ This is your first entry point for getting the latest game news, learning about core gameplay, downloading the client, and joining official events. Whether you are a new player or a veteran player, you can find what you need here: 1. Game World: Dive into the background story, character introductions, and featured system explanations 2. Safe Download: Get the official genuine client and security tools 3. Exclusive Benefits: Official website exclusive packs, reservation events, and community benefits 4. Player Community: Links to official communities, meet like-minded players, and submit feedback 【Dawn Badge Shop】 Dawn Badge Shop is the benefit payment channel officially launched by Last Z. It can be used to purchase Dawn Badge items, and Dawn Badges can be exchanged for all packs in the game. Dawn Badge Shop has the following advantages: 1. As the only officially designated payment channel, it uses multiple security protection technologies to protect your transaction information and funds. 2. Purchasing Dawn Badges in the shop grants extra rebates. 3. Complete easy tasks to receive major rewards such as Rubies. 4. The shop will continue launching various special events, and participation grants more discounts. Welcome to Dawn Badge Shop for more details: https://pay.darkwar-survival.com/#/order 【Vietnam login path explanation】 Due to policy requirements in different countries/regions, the login entry on the official website differs by region. Please choose the correct access path based on your region: Vietnam region: According to local policies and regulations, Vietnamese players need to access through an independent compliant recharge website. Vietnam official recharge platform: https://nap.hhgame.vn/dark-war-survival Vietnam cumulative recharge center: https://darkwar.hhgame.vn/tichnap Vietnam official social media Facebook: https://www.facebook.com/darkwarvietnam Note: The previous non-localized access interface did not meet Vietnamese regional policy standards, and we have completed technical adjustments. The current path is a compliant entry, so please access through the corresponding links above. 【Explanation of benefit events】 Due to differences in regional policies and operation plans, benefit events may differ across channels. We always value the game experience of players in all regions and are actively advancing benefit plans that meet each region's policy requirements. We will continue optimizing and launching richer event content in the future.

You can redeem through the gift code redemption center. The redemption entry is below: https://darkwar-survival.com/giftCenter/#/login After entering the page, enter your game ID and gift code to complete redemption. If you encounter issues during redemption, please bring a screenshot of the error and contact human Customer Support for assistance.